CI Workshop Description
Designated Person Ashore
This 2-day workshop provides an overview of the Designated Person Ashore’s (DPA) roles, responsibilities, and authority within the Company’s Safety Management System (SMS). This course combines in-depth knowledge with a practical approach to monitoring and verifying safety and pollution prevention activities toward achieving zero incidents. This course is part of the QSE Solutions Continual Improvement Workshop Series®.
This 3-day online workshop provides an overview of the Designated Person Ashore’s (DPA) roles, responsibilities, and authority within the Company’s Safety Management System (SMS) and explores best practices to ensure a systematic and disciplined approach to internal auditing, evaluating, and improving processes, and management system effectiveness. This course combines in-depth knowledge with a practical approach to monitoring and verifying safety and pollution prevention activities toward achieving zero incidents.
This 1-day course provides an overview of verbal and non-verbal communication techniques to assist participants in improving their communication skills. The course uses practical exercises to improve communication techniques and identify barriers that prevent effective communication, for example: assumptions, confirmation bias, groupthink, emotional traps, closed mindedness, complex and disorganized messaging, and other communication hijackers.
This 2-day workshop explores best practices to ensure a systematic and disciplined approach to auditing their organization's Safety Management System. This course follows the ISM Code. Those who register for this class will need to bring a copy of the ISM Code standard. This course is part of the QSE Solutions Continual Improvement Workshop Series®.
Internal Auditor Refresher
In today's rapidly changing work environment, it is critical to stay current with auditing practices throughout the audit cycle. Effective audits are invaluable to prevent incidents from occurring. Fine-tuning your skills to plan, ask the right questions, and write a meaningful report will yield the best results. This refresher course will provide a systematic review of current industry concerns as they apply to the internal audit process.
Incident Management Refresher
Nobody likes terrible things to happen, but they do. How we manage these unintended outcomes will determine whether or not there is a high or low probability that these incidents will happen again. The root cause or causes are very important to identify for effective corrective action, most likely at the systemic level. This refresher course will provide a systematic process review of incident management stages: Notifying/Reporting, Investigating, Analyzing, Corrective Action, and Measuring Effectiveness.
Leadership for Shoreside Management
This 3-day workshop covers sound leadership principles with interwoven case studies, robust discussions, and practical examples of proven business applications to achieve zero incidents and operational excellence. Some of the topics covered include socio-technical approach, organizational dynamics/development, interpersonal communication, collaboration, critical thinking, employee engagement, and evidence-based decision making. This course is part of the QSE Solutions Continual Improvement Workshop Series®.
Mindfulness for Performance Improvement
This 4-hour course provides a unique perspective on how to improve performance through practicing mindfulness without meditation. The course includes different mindfulness techniques and exercises to help with performance improvement on the job.
Quality Management System
ISO 9001 is the framework that most Management Systems are based on. This 2-day workshop will help participants better understand key foundational principles and processes for continual improvement as well as provide a complete and thorough review of the ISO 9001 standard and how it applies to maritime organizations. Those who register for this class will need to have a copy of the ISO 9001 standard. This course is part of the QSE Solutions Continual Improvement Workshop Series®.
Report Writing and Recordkeeping
Some of the critical processes of a well functioning management system include documentation and ensuring compliance. How effective this is, relies heavily on whether or not individuals within the organization can write reports and manage records for easy retrieval. An organized and systematic approach is vital for both. It is also essential that reports and records are sourced, controlled, and legal risks managed with appropriate safeguards. Topics and practical exercises will include: Writing Clear, Simple, Direct and Credible Reports that Get Attention; Report Writing Tips & Techniques; Safeguarding Information; Document & Record Control; and Challenges of Record Management.
Risk Assessment Refresher
Humans naturally assess situations to determine the best way forward; for example, if there is a fire, you may decide to move toward or away from it depending on your situation. If you are indoors and hot, you most likely will assess the fire as a risk to your safety and health; if you are outside and cold, you probably will see it as an opportunity to stay alive. In the business world of things, assessment of risk & opportunity for situations also comes naturally; however, the difference is that it is now a team activity requiring collaboration and communication for best results in the least amount of time. In this refresher course, we will review successful tools to assess risk & opportunity at all levels within your organization for optimal business planning and improvement. It will provide a systematic process review of risk assessment at all levels within your organization. Topics and practical exercises will review: Crisis Management and Business Continuity, ISO 9001:2015 Risk & Opportunity Assessment, and BowTie Risk Assessment.
Safety Management System (SMS)
This 1-day virtual workshop is a Safety Management System (SMS) practical primer and/or review to provide guidance on developing, implementing, and maintaining successful key processes within a SMS for continual safety performance improvement. Depending on the class participants, the following best practices and standards will be covered: ISM Code, ISO 9001:2015, and 46 CFR Subchapter "M.” This course is part of the QSE Solutions Continual Improvement Workshop Series® and can be customized for organization specific SMS workshops.